Shipping policy

Helix Longevia Sciences LLC currently ships orders within the United States.

Orders are typically processed within 1–3 business days after payment confirmation. Delivery times are estimates only and may vary depending on carrier performance, weather conditions, holidays, or other circumstances beyond our control.

Customers are solely responsible for providing accurate and complete shipping information. Helix Longevia Sciences LLC is not responsible for delays, additional shipping charges, lost packages, or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

Once an order has been transferred to the carrier and tracking information has been provided, delivery is subject to the carrier's operations and policies.

Ownership and responsibility for the shipment transfer to the customer upon carrier confirmation of delivery. Helix Longevia Sciences LLC is not responsible for packages reported as lost, stolen, misplaced, or damaged after delivery has been confirmed by the carrier.

Customers who utilize freight forwarders, package forwarding companies, mail forwarding services, or third-party couriers do so at their own risk. Helix Longevia Sciences LLC is responsible only for delivery to the shipping address provided during checkout.

Any shipping issues must be reported to us within seven (7) days of the carrier's recorded delivery date.

Shipping charges are non-refundable except where required by applicable law.

Helix Longevia Sciences LLC reserves the right to modify this Shipping Policy at any time without prior notice.